Cancellation & Deposit Policy
DEPOSIT REQUIREMENTS
A non-refundable deposit of 50% is required at the time of booking to secure your event date and equipment. For rush bookings (less than 14 days prior to event), full payment may be required upfront.
CANCELLATION TERMS
Cancellations made more than 30 days prior to the event date will forfeit the 50% deposit. Cancellations made within 30 days of the event date will be responsible for 100% of the total contract value. Any branding or custom wrap costs already incurred are strictly non-refundable.
RESCHEDULING POLICY
Events may be rescheduled once, subject to equipment availability, if requested at least 21 days before the original date. A rescheduling fee of 15% of the total contract value may apply. Rescheduling within 21 days is treated as a cancellation.
CUSTOM BRANDING & WRAPS
Once artwork for custom branding has been approved and moved to production, no refunds or revisions can be made to that portion of the order. Production typically begins 14-21 days prior to your event.
REFUND PROCESSING
Eligible refunds (if applicable under secondary terms) are processed within 10-15 business days. Please note that credit card processing fees are non-refundable and will be deducted from any returned funds.