Cancellation & Deposit Policy
DEPOSIT REQUIREMENTS
A non-refundable deposit of 50% is required at the time of booking to secure your event date and equipment. For rush bookings (less than 14 days prior to event), full payment may be required upfront.
CANCELLATION AND DEPOSIT POLICY TERMS
Cancellations received more than 30 days before the event will forfeit the non-refundable 50% deposit. Any amount paid above the deposit may be eligible for refund, less completed branding, production, administrative, processing, shipping, or other nonrecoverable costs.
Cancellations received 30 days or less before the event are non-refundable and are not eligible for any refund.
RESCHEDULING POLICY
Events may be rescheduled once, subject to equipment availability, if requested at least 21 days before the original date. A rescheduling fee of 15% of the total contract value may apply. Rescheduling within 21 days is treated as a cancellation.
CUSTOM BRANDING & WRAPS
Once artwork for custom branding has been approved and moved to production, no refunds or revisions can be made to that portion of the order. Production typically begins 14-21 days prior to your event.
REFUND PROCESSING
Eligible refunds (if applicable) are processed within 10–15 business days. Please note that credit card processing fees are non-refundable and will be deducted from any returned funds.